Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the standard shipping time for electronics?
We offer express 2-3 day shipping on all orders over $50. Standard ground shipping typically takes 5-7 business days depending on your location.
Do your products come with a manufacturer warranty?
Yes, all electronics sold on Cosmo include a minimum 12-month manufacturer warranty. Some premium items include an extended 24-month protection plan.
What is your return policy for opened devices?
You can return opened items within 30 days of purchase, provided they are in original condition with all accessories and packaging. A small restocking fee may apply.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking portal.
Are your products brand new or refurbished?
Cosmo primarily sells brand new, factory-sealed electronics. Any refurbished items are clearly labeled and have undergone a rigorous 50-point inspection process.
Do you offer technical support for setup?
Absolutely. Our expert technical team is available via live chat from 9 AM to 9 PM EST to assist you with device configuration and troubleshooting.